To increase the effectiveness of interactions with customers, on July 16, 2012 we started a new customer service phone multi-line - +371 26088080. Now even in the busiest hours of a working day you will be able to reach us.
The twenty-four hours customer service provides a free technical and resource support services for Linux users and Windows shared-hosting, such as, rental of virtual and physical servers, buying domain names and SSL certificates. You can also get information on payment for services, payment options, availability of services, etc.
According to the director of the hosting provider FirstHost.lv Pavel Romanov, transferring the call-center on the new software and hardware platform "Asterisk", is caused by ever-increasing flow of incoming calls and this will significantly improve the company's customer service. "Organization of the call-center is only the first step. We also plan to synchronize the incoming calls with the payments and CRM systems, so the operator will be able to receive information about the client, correspondence with the client, billing status and so on even before picking up the handset "- said P. Romanov.